Kindly note that we have the right to refuse orders when we are not able to make them.

please note all orders must be confirmed by phone – if we are not able to reach you on the phone your order will not be confirmed.

Cakes Picked up from Store

Please note that many of the cakes are difficult to be transported and may be damaged if not properly driven or carried. We would not be responsible for any cake picked up from our store in proper condition and damaged after that.

We will have no responsibility for cakes picked up after it is packed and left our store.

Cakes

We cannot offer exact feed or number of portions by dimensions as each cake is hand crafted

Please note that heads of 3D shape cakes and some other decorations on the cakes usually are made from cereals mixed with cream or from Styrofoam decorated with sugar paste, and the actual cake that you should cut and eat is the body. Also keep in mind that there are wooden or plastic dowel rods ( wooden sticks) inside the cake which are meant to support the cake. Those wooden sticks are specifically made to be used in food products and without them the cake cannot be done.

In the cakes made with more than 1 level we use wooden or plastic sticks and plates to support the cake. Those sticks and plates are also made to be used in foods and can not cause any harm provided that they are removed when cutting the cake.

Please remove once you cut the cake all wooden and plastic parts to avoid any problems especially for the children.

When sugar flowers are used in the cake, they have metal wires supporting them – which are not edible, but also produced to be used in the cake decorating.

Very often we use also tooth picks to support sugar figures. Beware for children to protect their safety.

Cake Storage and Shelf Life

• We recommend Same day order for cake.
• If the cake is needed next day it must be kept in the 2-5c fridge overnight.
• Sponge cake will remain good for 24 hours after cutting if kept in the fridge.

Edible Images and Sugar Models

Edible images can be put on almost any cake. We can scan and print any photograph or image. Whenever an image is scanned and printed the quality deteriorates so make sure you give us the best quality pictures you can.

If you wish to supply a digital picture, please send it by email to sales@SUKARNABAT.COM

Orders

We request for sufficient time notice  (to be confirmed by phone) on all cakes ordered, Please allow enough time and order in advance.

We encourage you to check your order carefully before you do payment.

When you leave color or other choice not undecided we reserve the right to use our own discretion.

Payment

We require full payment in advance by Cash, card,  online or by bank transfer.

Delivery

All cakes are delivered boxed unless otherwise it is agreed mutually, It is advisable to order your cake to arrive few hours before you need it to assure you have the cake on time, kindly note that Delivery time is subject to availability.

Refund Policy

We will refund fully or partially if:

• The wrong product was sent by our team.
• The product is defective.
• The product was damaged in shipping – please make sure the product is in proper condition when you receive it. Once the delivery person leave, no complaints will be accepted.

Refunds will be done only through the Original Method of Payment. Please allow up to 30 days for refund from credit cards.

Cancellation

• There will be no refund on paid cakes cancelled less than 3 days prior to collection or delivery.
• For confirmed cakes cancelled less than 72 hours in advance we will charge 50% of the paid amount.
• Our working hours are from 9 am to 6 pm so any cancellation sent after 6 pm will be considered as sent on next day.

Complaints

• Cake repairs can be provided same day in most cases. You are required to give us this opportunity and must let us know of the problem within one hour of accepting your cake.
• we take Complaints seriously. Some complaints may require further investigation and an immediate refund may not always be possible.
• Cakes, or part of cakes, must be returned within the same day to ensure we are able to fairly assess the nature of the complaint.
• The maximum refund we offer is the value of the cake and delivery. Further compensation is not available.